Questions and support documents on a desk

Answers for owners and renters.

Below are the most common questions from both owners and renters.

For Renters

Rent with confidence.

How do I rent something?

Just search for the item, choose dates, and reserve it. The owner will confirm the request.

What if the item gets damaged?

Small damages are handled through our protection guidelines. Intentional misuse is not tolerated.

Do I need Insurance?

Insurance is optional but highly recommended to protect your rental items. We partner with a trusted third-party provider to offer coverage for just a few extra dollars. You can easily add this protection to your booking during checkout for peace of mind.

How do I contact the owner?

Use GigsBuddy's secure in-app messaging system.

Can I cancel a booking?

Yes, according to the cancellation policy shown during checkout.

For Owners

Earn with clarity.

How do I list something?

Click List an Item, upload photos, add details, set your price, and publish.

What can I rent out?

Anything useful, as long as it is legal, safe, and in good condition.

  • tools
  • sports Tool
  • electronics
  • baby Tool
  • kitchen items
  • cleaning equipment
  • camping Tool
  • event supplies

How do I get paid?

Earnings are deposited to your bank account after each completed rental.

What if someone damages my item?

GigsBuddy offers optional protection measures. Users are accountable through ratings and dispute resolution.

How much can I earn?

Owners typically make anywhere from $50 to $500+ per month depending on items, pricing, and demand.

General Questions

Platform basics.

Is GigsBuddy safe?

Yes, we prioritize trust with:

  • verified users
  • secure payments
  • reviews
  • item protection

Where is GigsBuddy available?

We are growing rapidly. Check your local area or sign up to be notified when new regions launch.

Cancellation Policies

Plans change. We get it.

Can renters cancel a booking?

Yes. The cancellation policy shown during checkout explains whether a refund, partial refund, or fee applies.

Can owners cancel?

Owners should only cancel when necessary and communicate clearly. Repeated cancellations may affect marketplace trust.

What happens after a cancellation?

GigsBuddy updates the reservation, payment status, and messages so both parties know what happens next.

Still have questions?

Visit the help center or contact the GigsBuddy team for support.